We've introduced this new two-way communication tool to support the review of the Community, Asset, and Financial plans, and development of a new Council Plan - key strategic documents that inform the future direction of Council and determine service delivery.

Hello Lamp Post uses AI to support live interactions from your phone. It's simple to use - just scan the QR code on the yellow signs, which will activate the chat.

There is no app to download, no account fees or registration required - you can be part of the conversation, as and when it suits you. There are also options to engage in Vietnamese, Hindi, Chinese (Cantonese and Mandarin), Telugu, and Arabic.

Hello Lamp Post is another way for us to share information with you, collect your feedback including sentiment and opinion, while also pointing to further information, resources and opportunities to engage with us.

Posters are being erected across multiple locations in the municipality to start the initial conversation seeking to understand how you would like to be involved in this significant piece of engagement, including the tools and methods you would like us to use to encourage your participation.

We’ll be further updating the chat around June and through until the end of the year to ensure everyone who wants to has an opportunity to engage and provide feedback across all the plans.

We will share feedback gathered through the tool throughout the year via this page, providing additional opportunities for you to comment and provide additional information to us.

Maribyrnong is one of the first municipalities in Australia to use Hello Lamp Post and the new feedback loop will enable us to share content, collect sentiment and opinion, answer questions or point to further information and resources housed on our website.

Hello Lamp Post will complement in-person and digital engagement via Your City Your Voice.

We’ll also be drawing on the Maribyrnong Matters Panel, a group of 250 residents who have expressed an interest in being part of Council’s decision-making.

Keen to know more about Hello Lamp Post? Email us at communityengagement@maribyrnong.vic.gov.au